Welcome to the CarMagnetsGo help section.
We strive to bring you the smoothest shopping experience on the net.

Order Status

Has my order shipped?
You can check the status of your order by clicking the "log in" button at the top of the page. Once you are in the "logged in" you will see all your recent orders. Click on the “order tab” on the top of the toolbar just under the carmangetsgo.com logo. You will see it's status.

How do I track my order?
You can track your order by clicking the "My Account" button at the top of the page. Once you are in the "My Account" page you will see all your recent orders. If tracking information is available for your shipped orders, it will be displayed below the order. It will show you the tracking number, shipping method and estimated delivery date. Keep in mind the estimated date is just an estimate and may not be accurate for all shipping choices. By clicking on the shipping number itself, you can track the shipment delivery progress.

My order never arrived.
If you have not received your order in the expected time period, check the tracking information on the shipment. All shipments are shipped using signature confirmation. If it shows it was delivered and you have not received the package, please email our customer service department at contact us. Please be sure to include the order number. If the shipment is still showing a "processed" status and it has been longer than 2 business days since you placed the order, check your email for either a backorder notice or question regarding the order. If you haven't gotten an email from us or if you still have questions about the order, email our customer service department at contact us.

How do I cancel my order/item?
Orders may be canceled within 30 minutes of placing them. To cancel an order, you must send an email to contact us, please be sure to include the order number and write cancel in the subject line.


My Account - Return to top

How do I create an account?
There are two ways to create an account. You can click on the login button on the top of the page to go to the login screen, or you can choose to checkout after you have selected what you want to purchase. Either action will take you to the login screen. On the login screen select the "New Customer" or "Create New Account" option. Follow the directions on next page to create your CarMagnetsGO.com account.

How do I edit my account information?
There are two ways to edit an account's information. You can edit it while you are at checkout or you can edit it while logged into the "My Profile" section.

I forgot my password!
It happens to the best of us. If you have forgotten your password, simply to go to the password recovery page and enter your email address. You will receive a link to reset your password. If you no longer have access to the email address that the account was configured for, you will have to create a new account.

Shipping and Returns - Return to top

Can I return my product?
In an effort to offer the lowest cost products we have technology that allows you too approve your proof. The proof approval allows us to move your order quickly and inexpensively through our manufacturing process. Therefore that approval indicates your consent for billing and that all sales are final. If you have any questions please feel free to email us at Contact Us.

How much is my shipping?
Shipping charges are shown during checkout. If you are curious what the shipping charges would be on the items you have selected in your cart, login or create an account and proceed to checkout. Make sure you do not process your order before you are ready. Once you hit the process order button, the order is sent to the warehouse. In the rare event that there is a problem with your shipping charges, we will contact you prior to shipping the order.

When will my order ship?
Orders generally ship within 5 business days, unless there is a problem with your payment. Please note that our warehouse ships only on Monday thru Friday and does not offer Saturday delivery. If an item or order is placed on backorder, the order will ship out as soon as the product is received by our warehouse.

What is the CarMagnetsGO.com Return Policy?
No items may be returned or canceled once the order is shipped.

Pricing and Billing - Return to top

When will my card be charged?
Typically, your card will be charged the moment you process your order. If your order shows a pending status, that mean your card has not yet been charged and is pending approval. If you have any questions, please email our customer service department at Contact Us.

I have a question about my charges.
If you have any questions about the charges placed on your credit card, or would like us to review your record, please email our customer service department at Contact Us.


Site Guide - Return to top

How do I find my product?
We have designed the CarMagnetsGo.com site to be easy to navigate and customize your car signs. If you click the "Start" button at the top, you will see the categories of products to the left. On the same side, you have a search box. Below the search box are our featured car sign categories. In the customization process you will have “continue” buttons to move forward.

How do I navigate the site?
Primary navigation is done with the navigation bar at the top of the page. If you have found your way here, you probably have a pretty good idea of how to navigate our page. However, if there is something you can't find or would like us to add, please email us at Contact Us.

Close This Window